Privacy Policy
This Privacy Policy sets out how Canberra Casino (“the Company”, “we”, “us”, or “our”) collects, uses, discloses, and manages your personal information as part of our commitment to safeguarding the personal privacy of our customers, website visitors, and users of our online services. This policy applies to all personal information collected by Canberra Casino through our website, online platforms, and customer interactions within Australia.
Collection of Personal Information
Canberra Casino collects personal information that is necessary for our business functions and activities. This may include your name, date of birth, contact details such as address, email, and telephone number, identification documents, payment and transaction details, and records of your interactions with us. We may collect this information directly from you when you register an account, use our website, communicate with our staff, participate in promotions, or make transactions with us. We may also collect information from third parties where it is lawful and reasonable to do so.
Purpose of Collection
The personal information we collect is used for purposes including, but not limited to, verifying your identity, processing your transactions, providing you with products and services, maintaining security and integrity of our operations, complying with our legal and regulatory obligations, managing our relationship with you, and marketing our services where permitted by law. We may also use your information to administer competitions or promotions and to improve our services through customer feedback and analytics.
Disclosure of Personal Information
We may disclose your personal information to third parties where it is necessary for our business operations or where required by law. These third parties may include payment processors, service providers, professional advisers, regulatory authorities, and law enforcement agencies. In certain circumstances, we may disclose information to organisations located outside Australia, but only where such disclosure is compliant with applicable data protection laws and where appropriate safeguards are in place.
Security of Personal Information
Canberra Casino takes reasonable steps to protect the personal information it holds from misuse, loss, unauthorised access, modification, or disclosure. We implement a range of security measures including physical, electronic, and procedural safeguards. Access to your personal information is restricted to authorised personnel who require it for their duties. Despite our efforts, no data transmission over the internet or electronic storage can be guaranteed as completely secure, and we cannot ensure or warrant the security of any information you transmit to us.
Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the contact details provided below. We will respond to your request within a reasonable period and, if permitted by law, may charge a reasonable fee for providing access. In some cases, we may refuse access or correction as permitted under the Privacy Act 1988 (Cth), and if so, we will provide written reasons for our decision.
Cookies and Online Tracking
Our website uses cookies and similar technologies to enhance user experience, analyse website usage, and assist with marketing activities. Cookies are small data files stored on your device that enable certain website functionalities and preferences. You may configure your browser to refuse cookies or notify you when cookies are being used; however, some features of the website may not function properly if cookies are disabled.
Direct Marketing
Where permitted by law, Canberra Casino may use your personal information to provide you with information about our products, services, promotions, and events that may be of interest to you. You may opt out of receiving such communications at any time by using the unsubscribe facility provided in each communication or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites or services. Canberra Casino is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit before providing any personal information.
Legal Compliance
Canberra Casino is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to meeting our obligations under these regulations and to upholding the privacy rights of individuals. We may be required to collect, use, or disclose your personal information to comply with legal requirements including anti-money laundering and counter-terrorism financing obligations, and for other purposes required or authorised by law.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When your information is no longer required, it will be securely destroyed or de-identified in accordance with applicable laws and our data retention policies.
Changes to this Privacy Policy
Canberra Casino may amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or applicable laws. The most current version will be posted on our website, and we recommend that you review this policy periodically to stay informed about how we manage your personal information.
Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer using the following details:
- Email: [email protected]
- Mail: Privacy Officer, Canberra Casino, 21 Binara Street, Canberra ACT 2601, Australia
- Telephone: +61 2 6257 7074
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).