Responsible Gaming at Canberra Casino

Canberra Casino is committed to promoting responsible gaming and ensuring a safe environment for all players. We recognise our obligations to provide clear information, enforce legal requirements, and offer support to individuals who may be at risk of harm from gambling. This page outlines our approach to responsible gaming, including the principles we uphold, the tools available for player protection, and the support resources accessible to all Australian residents.

Principles of Responsible Gambling

Responsible gambling is a core principle underpinning all activities at Canberra Casino. We encourage players to enjoy gaming as an entertainment activity, not as a way to generate income or recover losses. We are dedicated to upholding the following responsible gambling principles:

• Providing clear and accurate information about games, odds, and rules.
• Enforcing strict age verification procedures to prevent underage gambling.
• Identifying and responding to signs of problematic gambling behaviour.
• Ensuring transparency in all promotional materials and terms.
• Offering access to support services for players experiencing difficulties.

Our staff are trained to deliver responsible gaming information and to take appropriate action when necessary. Canberra Casino complies with all regulatory requirements set by the relevant Australian authorities to maintain a secure and fair gaming environment.

Player Protection Tools

Canberra Casino provides a range of player protection tools to support responsible gambling. These tools are designed to help players manage their gaming activity and make informed decisions:

• Self-Exclusion: Players may request to exclude themselves from accessing gaming services for a defined period or indefinitely. This process is confidential and can be initiated at any time.
• Deposit Limits: Players can set daily, weekly, or monthly deposit limits on their accounts to control their spending and reduce the risk of overspending.
• Session Time Limits: Time limits allow players to manage the duration of their gaming sessions. Notifications are provided to help track time spent on the platform.
• Reality Checks: Automated reminders inform players about their gaming activity and encourage regular breaks.
• Access to Account History: Players can view detailed records of their gaming activity, including deposits, bets, and outcomes, to monitor their behaviour effectively.

To activate any of these protection tools, players are encouraged to contact our customer support team or access the relevant settings through their account dashboard. All requests are handled in accordance with our privacy policy and regulatory obligations.

Support Resources

Canberra Casino is committed to supporting individuals who may experience difficulties related to gambling. We provide information and referrals to reputable support organisations that offer professional assistance and counselling services:

• Gambling Help Online: Offers free, confidential online counselling and support, available at www.gamblinghelponline.org.au.
• ACT Gambling Support Service: Provides face-to-face and telephone counselling for residents of the Australian Capital Territory.
• Lifeline Australia: Offers 24/7 crisis support and suicide prevention services. Visit www.lifeline.org.au or call 13 11 14.

If you are concerned about your gambling or that of someone you know, we encourage you to seek assistance from these services. Early intervention is important to prevent the development of gambling-related harm.

Legal Requirements and Compliance

Canberra Casino operates in accordance with the Casino Control Act 2006 (ACT) and all applicable Australian laws and regulations. We enforce strict age limits, requiring all players to be at least 18 years old. Proof of age and identity must be provided during the registration process. Any breaches of our responsible gambling policy are taken seriously and may result in account suspension or further action as required by law.

Contact and Further Information

For more information about responsible gaming or to request support, please contact our customer service team. Canberra Casino remains committed to ensuring a safe, transparent, and compliant gaming environment for all players in Australia.